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value

Do You Want To Be McDonalds Or Tiffany?

Recently I was in the United Kingdom giving a keynote at the Ticketing Professionals Conference in Birmingham. During the keynote, I was talking about the future of live entertainment. Specifically, I brought up the idea that the way you position your product or experience, the way you talk about it, and the way you sell […]
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Just the Basics #1: Buzzwords and Fads…

I’m a radical fan of the basics.  In my opinion, buzzwords and fads are just a lazy person’s attempt to seem relevant.  The real excellence is in focusing on doing solid work everyday. And, even when you are using a new platform or technology…that means focusing on the basics: * Who’s my customer? * What […]
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Its Not About Curation, Its About Value….

Everyone is a curator these days.  I get it.  But, I for me, its not about curating material alone.  More importantly, it is about value.  I’ve been doing a little reading, and I have been reading a few books on habits, information and communication.  In reading them, I stumbled a series of ideas that add […]
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Facts Vs. Stories…

In preparing for Ticketing Professionals and my closing keynote: “The Future Is Live!” I’ve been doing a lot of reading and thinking about how live entertainment professionals can draw in and win over more customers and fans. Which got me to thinking about marketing! Which got me to thinking about the 2016 Presidential Election! Which […]
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