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+ 1 917-705-6301
dave@davewakeman.com
Washington, DC 20008
Wakeman Consulting GroupWakeman Consulting GroupWakeman Consulting Group

strategy

Lessons From My NPS Survey

Hey! If you took the time to fill out the NPS survey, thank you!  Since y’all are here week after week, I wanted to take a moment to share some of the results and feedback with you. Then, I’ll teach you a lesson about why I use this.  Top Line: The newsletter’s NPS score is 43.  What […]
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Ticketmaster Takes Continue To Come…

Good day!  USA v. England in the World Cup today at 2 PM Eastern in DC. I’ll see y’all at the pub.  Kareem Abdul Jabbar shared a nice message with his Substack subscribers on Thanksgiving Day. Over the next month or so, I hope that all of you find joy, gratitude, and happiness in your communities that […]
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Ticketmaster, Taylor Swift, and Tickets.

The last few weeks have been filled with ticket news about Ticketmaster, Taylor Swift, Bruce Springsteen, and more… Interesting times to be sure. I was invited to the American Antitrust Institute’s panel in DC about monopoly power in tickets with the target being directly on Ticketmaster’s back. I went and listened. I took a bunch […]
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Turbulence = Opportunity

The Idea: Turbulence I wrote about VUCA a while back and mentioned that VUCA is a constant companion to any business. The term originated from the US military and referred to the environment during the Cold War.  For our purposes, turbulence can be defined as an economic environment where there is disruption, mixed economic signals, and […]
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