customer experience Archives - Page 2 of 2

Back to Basics #2: You Are In The Customer Experience Business

There are a few things that are really job number one in any business. The ultimate one being that you need to grow and keep customers. Which is a much longer way of saying that customer experience counts. In the world of business, you are competing on any number of different factors: price, speed, efficiency, […]

January 28, 2016
wakemanconsulting
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Let’s get something straight, no matter what business you might be in…your business’s only objective is to create and keep a customer. And, the way you do that is by making your customer experience as valuable as possible. This may be confusing to some…so let’s talk about some of the factors that go into the […]

October 9, 2015
wakemanconsulting
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Living in Washington, DC after having lived in NYC for about 10 years, you are taken pretty quickly with the lack of services and the lower quality of customer service at many establishments. Having spent a lot of my career in entertainment and hospitality, in some manner or the other, I wasn’t always aware of […]

October 8, 2015
wakemanconsulting
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I’ve always been a fan of the holistic nature of any endeavor. Lately I have been doing a lot more reading about the customer experience, which to me is symbolized by the Apple digital hub strategy and how everything is connected and works in sync. That got me to thinking about how the customer experience […]

customer experience

Back to Basics #2: You Are In The Customer Experience Business

100 Ways To Generate/Maximize Revenue #2

Warning: Customer Service Isn’t Optional

2 Ways To Maximize Customer Experience

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