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“Are You Relevant?” That’s the First Question for the Arts/Sports/Entertainment Businesses?

March 22, 2023
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I chatted with Drew McManus from UpStage CRM a few weeks back as I was about to fly to Ft Lauderdale for the Protect Ticket Rights event. We talked about all things arts/culture and the challenge of relevance. A few of the things that stuck with me as I went back through the recording and […]

NASCAR’S Loyalty Program: Behavior Matters Most!

Hello! I’ve begun the long delayed updates to my shop this week with the launch of a new service called: “Pick My Brain” with Dave: Book in with me TODAY! To the Tickets! I. The Guardian looks at the business of concerts: This is comprehensive. The Big Idea: You have to do long/short. There are lots of […]

Competition in Tickets Will Lead to Innovation!

Hi! I’m back from Hollywood, FL where I got to take Eric Fuller and his daughter to one of my favorite restaurants and the most famous bar in Ft Lauderdale. Eric said he didn’t realize that Ft Lauderdale was as big of a city as it is. There we are. To the Tickets! I. Notes […]

February 23, 2023
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I saw the announcement of Live Nation’s support for a “Fair Ticketing Act” this evening. The first mention I heard of it was in Bob Lefsetz’s newsletter with his analysis which he mentions even makes him sound like he is supporting the man. But Bob clarifies that he is actually pro-artist. Bob’s analysis got my […]

January 31, 2023
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On January 26th, 2023 at INTIX, I led a panel with Joe Calanan from Cover Genius, Jo-Ann Chiam from AudienceView, and Kelley Monts de Ocas from Playhouse Theatre to discuss the impact of embedded protection as tool to get customers buying tickets again. From marketing perspective, there were some interesting takeaways that I wanted to […]

January 1, 2023
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Happy New Year y’all! 2022 was a tough year for me. So I’m hopeful that 2023 will have new adventures and fewer troubles. Thank you for reading, listening, and working with me this year…I’ve had the chance to work with some amazing folks this year. So thank you. To the tickets! End of the year, […]

December 16, 2022
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Today’s ‘Talking Tickets’ newsletter: GET IT DELIVERED TO YOUR INBOX…FREE! Hi! Happy Holidays! ✓ You’ll get a little less ticket heavy newsletter this week as I can teach y’all stuff using: Next week and the week after, I’m on a holiday. Miami, next week. I’m hoping to catch the Heat game on Tuesday and not […]

tickets

“Are You Relevant?” That’s the First Question for the Arts/Sports/Entertainment Businesses?

NASCAR’S Loyalty Program: Behavior Matters Most!

Competition in Tickets Will Lead to Innovation!

A few thoughts on the “Fair Ticketing Act”

4 Key Takeaways From My INTIX Panel on the Customer Journey and Embedded Protection

🥳🎆🕛 Happy New Year: Predictions, Takeaways, and Thank you!

⚽🧨🔥After the World Cup: MLS Brand Can Expand!

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