strategy Archives - Page 49 of 60 - Wakeman Consulting Group

No Secret Why Wal-Mart Rates Lowest On Customer Satisfaction

I saw the list of the 10 companies with the lowest customer satisfaction and I wasn’t surprised to see Wal-Mart leading the pack. I’ve been working on a project about creating a culture of customer service in any industry and the 3 keys that all highly customer centric companies share are: * Service starts at […]

Are You Adding Or Subtracting?

Dave Trott over in the UK wrote a great short blog post today called “Strategy Is Sacrifice.” It is brilliant because in a short analogy, Dave differentiates strategy for those that might struggle with it generally using wartime aircraft to show that subtraction is often the most necessary thing. In most of the strategic projects […]

What Is The Opposite Of An Action Bias?

Is it the in-action bias? A bias towards fear? A bias towards being a naysayer? Having encountered the action bias’s opposite too often lately, the question isn’t how do you define it…it is how do you defeat it.

3 Tips For Coaching From The Executive Suite

Lately I have been hearing a lot about a divide between the executive suite and leaders, managers, and employees at levels below them…especially when it comes to the idea of the executive helping to coach and mentor more junior staff. So I thought it might be helpful to offer up 3 quick keys to coaching […]

Personal Development

When I go around speaking and meeting with business leaders and executives, I hear the term “personal development” thrown around with increasing frequency. I’ve been a fan for as long as I can remember, but I know that sometimes people have a hard time deciding what’s a good use of time and what isn’t in […]

The Most Important Question You Can Ask In Business…

You can ask a lot of questions in business, but the most important one you can ask is simple: Why? Why are our sales slipping? Why is our marketing not gaining traction? Why isn’t our leadership communicating effectively with all of our team members? Why can’t we innovate? Why can’t we grow more quickly? You […]

Upgrade Your Sales Training In 3 Simple Steps

Sales training always seems like it brings dread to the people hiring the sales trainer and the sales reps that are going to receive the training. It really shouldn’t be this way. As with all forms of training and development, sales training should be a constant and continual process of improvement built into the employee […]