service Archives - Page 2 of 4 - Wakeman Consulting Group

Are We Looking For Digital Solutions To People Problems?

Lately a lot has been made of the new advancements in technologies like VR, AI, and many many other technologies that are supposed to make our lives easier. And, I am sure in a lot of ways they do make our lives easier. But I keep returning to the idea that a lot of […]

Better or CHEAPER?

In today’s economy, we’ve become overwhelmed with choice. There is a seemingly infinite number of options for IT products, professional services, entertainment, nonprofit causes, whatever. The challenge that all of us are dealing with is that because our attention is so divided and the competition is so great that we have been forced into […]

What Do Your Fans Say About You?

I was having dinner with some friends recently when the topic of tickets and attending games came up when one of my friends mentioned her last trip to see the Yankees at Yankees Stadium in the Bronx. “I felt abused. Like I was just an ATM.” I’m not sure if it was just a bad […]

Sale! Sale! Sale!

A lot is made of “Black Friday” here in America. And for many years I was involved in businesses that thrived on the holiday season as the point in the year when we moved into the black or maximized our profits for the year. But think about that for a second, if your entire business […]

Your first customer…

A lot of time we hear about ways that companies are taxed out and they can’t possibly achieve more or they are doing the best that they can do. If you are a company that desires to be at the top of your market, you need to take a few moments to reflect on your […]

Which side are you on?

Recently I had a birthday and what transpired was a tale of two services… The first hotel my partner had been in contact with several times in the month before our arrival to make sure everything was in place for our arrival. The second hotel, had one phone conversation and one email conversation. When arriving […]

3 Ways Companies Can Ingrain A Sense Of Service

I’ll expand on this later, but if you are in charge of an organization and you want to knock service out of the park…here are 3 quick ideas that you can put to work to help make a sense of service a primary companywide driver: * Service must start at the top * Continuously challenge […]