management Archives - Page 2 of 5 - Wakeman Consulting Group

Ongoing Development

One of the challenges I see in a lot of organizations is that as they grow, they don’t do a very good job of on boarding their project based tasks into their operations. Another thing I see a lot, is a failure to develop and mentor team members, managers, and staff on some of the […]

Ongoing Development

No Secret Why Wal-Mart Rates Lowest On Customer Satisfaction

I saw the list of the 10 companies with the lowest customer satisfaction and I wasn’t surprised to see Wal-Mart leading the pack. I’ve been working on a project about creating a culture of customer service in any industry and the 3 keys that all highly customer centric companies share are: * Service starts at […]

Losing The War On Talent Is Easy Enough

But when I begin to question and dig a little, I find that the “leadership gap” is being caused by 2 primary drivers: 1. Not empowering employees to make decisions so that they can learn to take control of situations. 2. Stupid HR policies and management practices that turn talent off from joining or staying […]

How Do You Lead?

When I go in to talk with management of an organization, if I am feeling like I am not getting to the point, I might ask the question…“are you leading with a microscope or a telescope."

A Consistent Theme…

If you are to visit any number of underperforming organizations, and ask questions…your answers will sound like some of the below: “Its not my job.” “I can’t make that decision.” “I’ll need to talk to a supervisor about that.” “I would if I could.” Or any number of other, similar excuses. But here is the […]

The 4 Dynamics of Ethical Actions

1. Should Do 2. Could Do 3. Would Do 4. Will Do You have to encourage your team to get into the fourth category as much as possible. How do you think you can accomplish that?