Communication Is The Core Of Leadership
You can’t lead without communicating effectively. You can give orders and tasks, but you will never be a leader.
Be Careful of the Race
Be careful of the race you are running. In business it is easy to try to be cheapest or fastest, but tough to go for the best. Or, are you trying to win the most customers? The most clicks? Likes? Or, Retweets? If you are, is it the right race you are running. Is your […]
Lack of Leadership
As I survey the landscape of America and the globe, I hear and read a lot about a lack of leadership skills, or, as is a common phrase these days, a “leadership gap." The fact is, there isn’t really a leadership gap that doesn’t start with the executives and managers that talk about this gap. […]
Proving Yourself
It isn’t something you can tell people about. Sure, what you have done is important…but it is also a historical document. Proving yourself happens everyday…when you show up and serve.
The Proactive Project Manager…
In the course of talking with project managers at many organizations, I learn a lot about the successes they have and the failures they encounter. One thing I can forget, being outside of the organization, and often invited in at a level higher than they are in the organization…is the tremendous pressure that they feel […]
Keys To Great Service…
I’m not sure how often I find myself coming back to customer service…but I imagine it is pretty regularly. Anyway…I was going through some notes for a briefing I was working on. And, the idea struck me that I would pass along some of my top tips for great service. * Start the service mentality […]
Integrity…
Recently I was writing about leadership in project management and I got a reply on my LinkedIn page that called me out on the integrity portion of leadership. The gist of the comment was that you can’t have integrity without your organization having integrity. That’s bull…integrity is doing things the right way even when everyone […]