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Wells Fargo Screwed The Pooch! Now What?

October 15, 2016
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In the wake of the Wells Fargo account opening scandal, the bank is in the dumps…and rightfully so. Their new CEO says that he understands that his first job is to restore trust in the brand, but we have to ask the question: “Is that even possible?” And, if it is possible, is it even […]

Back To Basics #5: Everything You Do Is A Reflection Of Your Brand

As we look at the basics of business and how important they are to the overall performance and longevity of your enterprise, it is important to reflect on one key attribute of your business that can often get lost in the shuffle of all of the other responsibilities that you and your team may find […]

Back to Basics #2: You Are In The Customer Experience Business

There are a few things that are really job number one in any business. The ultimate one being that you need to grow and keep customers. Which is a much longer way of saying that customer experience counts. In the world of business, you are competing on any number of different factors: price, speed, efficiency, […]