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dave@davewakeman.com
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customer service

Is Your Organization Customer Centered?

When you are looking at the web pages of companies, a lot of them talk about attributes that may not have any realistic meaning like: “quality focused” “aiming for excellence"  or "custom centered” Here’s the thing…in our connected society, the customer centered organization doesn’t have to say that. It’s your customers that will be trumpeting […]
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A Retail Experience….

I was never really that into retail experiences, unless it was a bookstore until the Apple Store came along and made buying a computer feel like a huge discovery. But I really appreciate an article that I saw in The Daily about the NYC store Fivestory. The story highlights something that I think isn’t just […]
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3 Thoughts On Customer Service

Yesterday I wrote a long-winded post on brand development. One of my tips is to add value. And, in my experience, the best way to do that is through your customer service efforts. As a little refresher, I have been involved in museums, theatre, sports, nightclubs, and a lot of other customer-centric enterprises. So I […]
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May The Most Human Business Win…

Lately I have been doing a lot of reading, thinking, and writing about the world of sports and live entertainment. And, what is pretty interesting about that is that everywhere I look, the answer to the challenges that so many industries are dealing with seems obvious, but the way that they talk them also feel […]
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How Can We Create Jobs?

Just a few minutes ago, I was reading this morning’s Washington Post and a column by Robert McCartney called ‘The $1 billion question:  How can we create jobs?’: Mr. McCartney writes about one of the founders of the Carlyle Group, Bill Conway, and how he wants to give away half of his wealth before he […]
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