customer service Archives - Page 3 of 5 - Wakeman Consulting Group

10 Issues Confronting Sports Business Right Now!

I’ve been paying a lot more attention to sports business lately and as I have been looking around, I have noticed several things that seem to be popping up more and more and are the signs of bad trends facing the industry. Here’s a quick primer on the industry and the challenges: Sales: Right now, […]

Are You In The Field?

Its really easy to proclaim something when you aren’t the one doing the job… And, as leaders in your organization, you should try to get into the field to learn what is going on with your employees as much as possible. I’m pretty sure you will be surprised by what you see and the experience […]

CS

I was reading an old piece by Tom Peters and he suggested that we change customer services to client services and that the change would be tremendous. Here are a few of the ideas that I had about how changing your CS to client services would mean: * Partnership, not subservience * Mutually beneficial * […]

3 Ways Companies Can Ingrain A Sense Of Service

I’ll expand on this later, but if you are in charge of an organization and you want to knock service out of the park…here are 3 quick ideas that you can put to work to help make a sense of service a primary companywide driver: * Service must start at the top * Continuously challenge […]

Keys To Great Service…

I’m not sure how often I find myself coming back to customer service…but I imagine it is pretty regularly. Anyway…I was going through some notes for a briefing I was working on. And, the idea struck me that I would pass along some of my top tips for great service. * Start the service mentality […]

Creating Value For Your Fans…

My background has always been in entertainment, hospitality, and events. So I find myself reading the sports business press and the sports press with an eye towards how to improve the fan experience. And, as has become a constant refrain, attendance is down in most sports and fans are finding that it is better to […]

No Secret Why Wal-Mart Rates Lowest On Customer Satisfaction

I saw the list of the 10 companies with the lowest customer satisfaction and I wasn’t surprised to see Wal-Mart leading the pack. I’ve been working on a project about creating a culture of customer service in any industry and the 3 keys that all highly customer centric companies share are: * Service starts at […]