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business

The Problem With Only Measuring Activities…

  Is that activity doesn’t equate to effectiveness and effectiveness isn’t measured in sheer brute force. A few years back, the term “crushing it” became meme worthy and I remember pretty vividly the term being used on “30 Rock” and not in a cool way either. Unfortunately in our always on society, we have not […]
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Things Big Dumb Companies Do….

  Not focus on the customer. Try to squeeze out of every interaction at the detriment of the long term value of the customer. Try to water things down to the lowest common denominator. Not think that their monopoly on your attention will ever fade and act accordingly. Not create exceptional products or experiences. Think […]
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Do You Remember Who You Work For?

  I’ve been having discussions lately with early stage startups, companies in sports and entertainment, nonprofits, and a bunch of other industries. Let’s just say, I’ve talked to people across the gamut of industry of late. They all have a pretty decided POV about what their company is, in some case well deserved. In others, […]
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Better or CHEAPER?

  In today’s economy, we’ve become overwhelmed with choice. There is a seemingly infinite number of options for IT products, professional services, entertainment, nonprofit causes, whatever. The challenge that all of us are dealing with is that because our attention is so divided and the competition is so great that we have been forced into […]
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Intersections with value

Businesses find themselves surviving, thriving, or failing at the intersection of three points… Strategy Messaging Operations If you were to draw a straight line and label the bottom low value and the top high value, you would see that the organizations that are doing well have these three functions meeting higher up the value scale.  […]
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