To-Do Lists
I’m kind of torn between on the to-do list lately… I’ll tell you why. I’m very good at getting things done on my to-do list, but I often wonder if I am doing the most important things. So I have begun to think of the idea of scheduling my most important activities into my calendar, […]
CS
I was reading an old piece by Tom Peters and he suggested that we change customer services to client services and that the change would be tremendous. Here are a few of the ideas that I had about how changing your CS to client services would mean: * Partnership, not subservience * Mutually beneficial * […]
Short Term Thinking Isn’t Always Right For Business
The title seems obvious if you are in business for the long haul and you want to build a business that allows your clients to see you as a partner. If you are just looking for a quick hit, well short term thinking is all you got…but is that what the individuals that are involved […]
Unreal vs. Stretch
There is a tremendous difference between stretch goals and unrealistic goals… Stretch goals are meant to push, prod, and provoke activity that makes massive gains. Unrealistic goals are just ways for managers, executives, and other workers to CYA for just a little bit longer.
Planning Is Part Of Success
I hate these articles that tell you that you have to have every idea planned out to its completion before you start a project, but by the same token, I hate the articles that tell you to just wing it. I have a project management background, so I fall firmly into the planning is a […]
Trusting…
In building your business, the first ingredient you need to add to the mix is the ability for your clients to trust you and to look at you as a partner in their success. Until your clients trust you, you are just a service provider and you are always viewed as just a hired gun. […]