Merry Christmas & Happy Holidays
Let me just take a moment to step back and say Merry Christmas and Happy Holidays! Whatever you pick! I hope you have a few moments to catch your breath, reflect, and plan for the new year!
Your Job Isn’t To Make Your Customers Stressed Out…
Since I am writing this around the holidays, I am reminded that a lot of the “best” practices of many of our businesses really aren’t all that great! Take customer service why don’t we? I bring this up because I had two entirely different customer service experiences this holiday season: One involving Tiffany and one […]
‘Showboat: The Life Of Kobe Bryant’
A lot of times biographies really just reinforce a narrative that you have about a person, especially in sports. I wouldn’t have likely picked this one up if I hadn’t read Roland Lazenby’s last book Michael Jordan: The Life and been transported back to the time when I was a kid growing up and Michael Jordan seemed […]
Is There Value Here?
I do a lot of work in the world of sports and entertainment, always have. One of the important lessons that I learned early on is that I needed to distance myself from what I loved about sports and entertainment and put myself in the shoes of the person I was trying to reach. You […]
Is Your 2017 Strategy Set?
As we move towards the end of the year, it is important to spend a few minutes thinking about your strategy. For far too many of you, strategy is something you throw around and don’t really understand or know how to make actionable. For too many of you, strategy is just another buzz word that […]
Have You Mastered These 10 Revenue Generation Areas?
As we head towards a new year, it is as a time as any to take a look at the basics again. Why? Actually, it is always a good time to look at the basics. When we are talking about revenue generation, there are 10 basics areas that I like to start with before I […]
A return to basics
I did a webinar today for the NATB, the trade association that represents ticket brokers. Not necessarily a group that you associate with being popular in many instances, but a group that is often vilified because the primary market needs an enemy to cover for some of their worst excesses. Because I was talking to […]