Its pretty easy for us to tell ourselves we are doing something…
I’ve dealt with clients that are propelling themselves on a death spiral because they aren’t willing to take a measured eye at their organizations. And, get angry if you point out the obvious.
Here’s the thing…if you are doing something and you want to replicate the actions that achieved the outcome, you have to know the cause. If you are just hoping that the events that led to the success will occur again…its all wishful thinking. Until you begin digging in deeper and figuring out how things happened and why they occurred, you are not making any steps forward.
In fact, you are probably on the decline and you don’t know it.