If you are to visit any number of underperforming organizations, and ask questions…your answers will sound like some of the below:
“Its not my job.”
“I can’t make that decision.”
“I’ll need to talk to a supervisor about that.”
“I would if I could.”
Or any number of other, similar excuses.
But here is the thing, they all have one thing in common…and it isn’t on the list. That’s poor management.