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Always Add Value…

January 4, 2017
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It is easy for us to start thinking about our businesses in terms of the actions we take, or the features that we feel are important to our target markets. But the reality is that this is our world view and it often, scratch that, almost never reflects the worldview of the person on the […]

Leadership Today Is Almost Laughable…

January 3, 2017
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To say that Washington, DC hasn’t really been known for the strength of its leadership for quite some time would be an understatement. That being said, the move by the House Republicans to gut the independent ethics office under the disguise of “reform” is just another in a long line of laughable signs of “leadership” around […]

What’s 2017 Going To Present Us With…Let’s Look

January 2, 2017
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I’m a known fan of Peter Drucker’s. And one of my prized possessions is The Daily Drucker. Which is simply just a daily reader of Peter Drucker’s writings. If you are smart, you will buy a couple of copies, so you are never without one. What I love is that each year on January 2nd, I […]

Act With Intention!

January 1, 2017
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Happy New Year! I think many of us probably spend at least a few moment reflecting on what we want to do, be, change in the new loop around the sun. Its natural, I guess. But I think the bigger thing and better way of approaching any new challenge or objective is to figure out […]

Themes That Drive This Blog!

December 27, 2016
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I spent the past few days reading a couple of really interesting books: Showboat: The Life of Kobe Bryant by Roland Lazenby and The Daily Show (The Book) What these books shared in common was the theme of obsession and focus. And, that got me to thinking about what are some of my focuses and […]

Merry Christmas & Happy Holidays

December 25, 2016
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Let me just take a moment to step back and say Merry Christmas and Happy Holidays! Whatever you pick! I hope you have a few moments to catch your breath, reflect, and plan for the new year!

Your Job Isn’t To Make Your Customers Stressed Out…

December 24, 2016
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Since I am writing this around the holidays, I am reminded that a lot of the “best” practices of many of our businesses really aren’t all that great! Take customer service why don’t we? I bring this up because I had two entirely different customer service experiences this holiday season: One involving Tiffany and one […]