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Stability Is More Than Just A Slogan

I’m looking at my Twitter feed when I see that the Browns have fired their GM and their CEO will step down. As a kid, I was a big Dolphins’ fan…now I see stories about the convoluted management structure and the lack of leadership within the organization. Finally, living in Washington, DC now, I see […]

Change As A Process…

A lot of the things you find yourself reading about change management comes at the issue from the negative, like change is a bad and terrible thing that has to be run for and managed with fear. But the real strength in change is the fact that it is naturally going to occur and that […]

I’ve Added 2 New Features Today

I’ve added the ability to comment through Disqus and I have added a link to my newsletter as many of you pointed out the old link was dead. This one works.

The difference between empathy and sympathy

Empathy comes from the position of strength…as in: “this sucks, but how can we tackle this?” Sympathy, on the other hand, comes from a weak position…like: “this sucks, I’m so sorry.” Or, “this sucks, woe is us." Can you see the difference?

Is Your Organization Customer Centered?

When you are looking at the web pages of companies, a lot of them talk about attributes that may not have any realistic meaning like: “quality focused” “aiming for excellence" or "custom centered” Here’s the thing…in our connected society, the customer centered organization doesn’t have to say that. It’s your customers that will be trumpeting […]

Creating Integrity In Leadership…

Is probably the most important aspect of leadership. It begins with honesty. Flows through to having high moral standards. Think about the companies and people you admire…do they share a trait of honesty? Or, when you see a company that makes a decision you don’t agree with, are they acting morally or with complete honesty? […]

3 Tips For Coaching From The Executive Suite

Lately I have been hearing a lot about a divide between the executive suite and leaders, managers, and employees at levels below them…especially when it comes to the idea of the executive helping to coach and mentor more junior staff. So I thought it might be helpful to offer up 3 quick keys to coaching […]