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No Secret Why Wal-Mart Rates Lowest On Customer Satisfaction

I saw the list of the 10 companies with the lowest customer satisfaction and I wasn’t surprised to see Wal-Mart leading the pack. I’ve been working on a project about creating a culture of customer service in any industry and the 3 keys that all highly customer centric companies share are: * Service starts at […]

Losing The War On Talent Is Easy Enough

But when I begin to question and dig a little, I find that the “leadership gap” is being caused by 2 primary drivers: 1. Not empowering employees to make decisions so that they can learn to take control of situations. 2. Stupid HR policies and management practices that turn talent off from joining or staying […]

Leadership Vacuum…

Recently I have thrown around the term “leadership gap” a lot…because I have heard it a lot. As I have been working with and talking to clients and leaders in organizations, I have begun to realize that there isn’t a “gap” so much as a vacuum. When I say “leadership vacuum,” I mean that because […]

Are You Adding Or Subtracting?

Dave Trott over in the UK wrote a great short blog post today called “Strategy Is Sacrifice.” It is brilliant because in a short analogy, Dave differentiates strategy for those that might struggle with it generally using wartime aircraft to show that subtraction is often the most necessary thing. In most of the strategic projects […]

Responsibilities of Communication

Communication at its most basic is a transfer of information between two living beings. Yet, as a society, we spend a lot of time focusing on the talking aspect of communication. When the real money is made in the listening, where people can tell you their wants, needs, desires. But as communicators, both senders and […]

The Biggest Problem With America Currently

Is that there are too many constituencies that are focused on beating their advisories and not enough people that are looking at America and its success as a partnership.

How Do You Lead?

When I go in to talk with management of an organization, if I am feeling like I am not getting to the point, I might ask the question…“are you leading with a microscope or a telescope."