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Hard Skills vs. Soft Skills…

I’ve had a few good conversations lately about project management and the way that project managers can make big leaps forward. One way that project managers can raise their awareness and become much better is to differentiate their jobs into the aspects that require hard skills and the ones that require soft skills. If you […]

Your Job

Be Proactive…whatever you are doing.

3 Ways Companies Can Ingrain A Sense Of Service

I’ll expand on this later, but if you are in charge of an organization and you want to knock service out of the park…here are 3 quick ideas that you can put to work to help make a sense of service a primary companywide driver: * Service must start at the top * Continuously challenge […]

BBAB #1: Take More Risks…

BBAB stands for Being Better At Business. (I’ll remind you again…don’t worry.) At the time I am writing this, we have become a nation that is risk averse. Even as we see higher rates of people that want to call themselves entrepreneurs and we understand that innovation and risk go hand in hand. The first […]

Messaging…

Begins with simplicity and ends with consistency. If you aren’t driving your marketing department to make your message simple, you are wasting time and money. After you have found a simple message, you need to consistently communicate that message to your audience. This is what works over the long term. Think simple.

The Proactive Project Manager…

In the course of talking with project managers at many organizations, I learn a lot about the successes they have and the failures they encounter. One thing I can forget, being outside of the organization, and often invited in at a level higher than they are in the organization…is the tremendous pressure that they feel […]

Keys To Great Service…

I’m not sure how often I find myself coming back to customer service…but I imagine it is pretty regularly. Anyway…I was going through some notes for a briefing I was working on. And, the idea struck me that I would pass along some of my top tips for great service. * Start the service mentality […]