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Can Theatre Really Work With The Secondary Market?

Before this year’s INTIX conference, INTIX posted a prediction piece about some of the trends and issues that would be facing the ticketing industry in the coming year. Several of the trends deserve attention, but one that popped up in a manner that hasn’t typically shown up in this way was: the secondary market. […]

Is the Orioles’ “Free” Kids’ Tickets Program Crazy?

Earlier this week I wrote about the $16 beer at Nats’ Park and another story in the DMV is starting to capture a little bit of attention: the Orioles’ Kids Cheer Free program. Yahoo’s Jeff Passan wrote a nice piece about the program and the Orioles hope that this leads to cultivating a new generation […]

Big Ideas In “The Empathy Economy” #6: Outstanding Service Is Often Simple

I had a recent vacation that went off the rails that I’ll write about in more detail later because it is very illustrative of what not to do in “The Empathy Economy.” But today I want to drop a quick note into here to talk about how outstanding service is often pretty simple. In […]

Big Ideas In The Empath Economy #5: You Can’t Spin A $16 Ballpark Beer…

Over the last week, the Washington Nationals have been catching a lot of news over their craft beer prices for this season, both bad and really bad. The pricing of this product is alarming at the start of the season, but it is part of a trend that has been taking hold for many […]

Can you learn like a scientist in your business?

Lately, I’ve been reading Yuval Noah Harari’s book Sapiens. Which is simply a book about the history of humankind. Which can sound pretty heady, but it is actually written in a very accessible manner. What caught my attention this morning was the section on the conceits of modern scientific research: We don’t know everything. […]

Poking Holes In Your Assumptions

One of the challenges we have to combat in an economy that is thundering along or in organizations that are doing well is the assumption that they are perfect and that they have all the answers for everything. In too many cases, success can set you up for failure that you don’t need. One […]

A short recap of my key ideas…

One of the pages I revisit on the web pretty regularly is the Peter Drucker Wikipedia page. I love it because one of the sections is about Drucker’s key ideas. Which got me to thinking, at this point, what are some of the key ideas that push me forward? Here are my best guesses and thoughts […]