3 Trends That Are Really Disrupting Sports Attendance

  Northwestern’s coach had a little rant about cell phones killing attendance. That’d be like the people saying that Donald Trump or Barack Obama being the cause of all of America’s political turmoil. Fun to think about, but not entirely true. The thing is that technology has played a role in changes to the way people consume games and entertainment, …

5 Things I Learned At The FTC’s Online Ticket Sales Workshop…

Last night I jotted down a few ideas that came out of the FTC’s online ticket sales workshop yesterday. After sleeping on the subject, I’ve come up with a few things that I think are important from what I saw and heard yesterday, but from the ongoing opportunities and challenges in the world of tickets. Here are 5 things that …

Microsoft makes an interesting point on taxes

Interesting idea here: Microsoft makes Amazon look bad by offering to pay more taxes to help fund programs that will help high tech organizations. There are several reasons why: We often hear about how American taxes are too high and hurt our competitiveness with other countries around the world, even when these statements stand in opposition to research or facts …

Cat Spencer Joins the Board of INTIX

  As you all know, I’m a big fan of Booking Protect and we have partnered for a while now. So I was delighted to hear that Cat Spencer was going to be joining the board of INTIX. She’ll be absolutely smashing as an addition to the organization. To announce her joining the board, here is a quick interview about …

10 Ways To Use Technology To Drive A Better Ticket Buying Experience…(More INTIX ideas)

  As a member of the INTIX technology and best practices committee, I’ve been learning a lot about technology and some of the things you use technology to achieve that allow you to do the work that only humans can do…like service and engagement and emotional connection. In that vein, I’ve come up with a few ideas for how you …

3 Ideas From My Conversation With TicketCity’s Caroline Gibbs

  I had a chance to sit down and chat with Caroline Gibbs, Chief Purchasing Officer at TicketCity, this morning about a lot of stuff in the world of tickets. Here are a few takeaways from our podcast: Working with the secondary market has helped push the primary market forward: It has been something taken for granted, the secondary market …

Closing “The Differentiation Gap” has to be a part of your marketing strategy…

  I’ve spoken and written a lot about “The Differentiation Gap” this year and the need for you and your organization to be constantly thinking about it. As I look at the American economy and the global economy in most parts of the Western world, I see greater and greater consolidation of businesses. On the surface, this might seem like, …