What Do Your Fans Say About You?

I was having dinner with some friends recently when the topic of tickets and attending games came up when one of my friends mentioned her last trip to see the Yankees at Yankees Stadium in the Bronx. “I felt abused. Like I was just an ATM.” I’m not sure if it was just a bad day or what…but that’s not …

Your first customer…

A lot of time we hear about ways that companies are taxed out and they can’t possibly achieve more or they are doing the best that they can do. If you are a company that desires to be at the top of your market, you need to take a few moments to reflect on your customers and how you can …

Which side are you on?

Recently I had a birthday and what transpired was a tale of two services… The first hotel my partner had been in contact with several times in the month before our arrival to make sure everything was in place for our arrival. The second hotel, had one phone conversation and one email conversation.  When arriving at the first hotel, they …