Wakeman Consulting GroupWakeman Consulting GroupWakeman Consulting Group
(Sat - Thursday)
dave@davewakeman.com
Washington, DC 20008
Wakeman Consulting GroupWakeman Consulting GroupWakeman Consulting Group

customer service

Warning: Customer Service Isn’t Optional

Living in Washington, DC after having lived in NYC for about 10 years, you are taken pretty quickly with the lack of services and the lower quality of customer service at many establishments. Having spent a lot of my career in entertainment and hospitality, in some manner or the other, I wasn’t always aware of […]
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2 Ways To Maximize Customer Experience

I’ve always been a fan of the holistic nature of any endeavor. Lately I have been doing a lot more reading about the customer experience, which to me is symbolized by the Apple digital hub strategy and how everything is connected and works in sync. That got me to thinking about how the customer experience […]
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