Wakeman Consulting GroupWakeman Consulting GroupWakeman Consulting Group
+ 1 917-705-6301
dave@davewakeman.com
Washington, DC 20008
Wakeman Consulting GroupWakeman Consulting GroupWakeman Consulting Group

customer service

Are You In The Field?

Its really easy to proclaim something when you aren’t the one doing the job… And, as leaders in your organization, you should try to get into the field to learn what is going on with your employees as much as possible. I’m pretty sure you will be surprised by what you see and the experience […]
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CS

I was reading an old piece by Tom Peters and he suggested that we change customer services to client services and that the change would be tremendous. Here are a few of the ideas that I had about how changing your CS to client services would mean: * Partnership, not subservience * Mutually beneficial  * […]
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Keys To Great Service…

I’m not sure how often I find myself coming back to customer service…but I imagine it is pretty regularly. Anyway…I was going through some notes for a briefing I was working on. And, the idea struck me that I would pass along some of my top tips for great service.  * Start the service mentality […]
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Creating Value For Your Fans…

My background has always been in entertainment, hospitality, and events. So I find myself reading the sports business press and the sports press with an eye towards how to improve the fan experience.  And, as has become a constant refrain, attendance is down in most sports and fans are finding that it is better to […]
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