culture Archives - Wakeman Consulting Group

Culture…Culture

In talking with a fellow consultant recently, we went down the rabbit hole of “culture." I’m not one that simply buys into the idea of culture as the end all be all, but my colleague made a good point…for certain parts of an organization "culture” is king. Look at the Oakland Raiders in football, NBC […]

Hiring For Culture

I just wrote a little recently about hiring for organizational fit… And as I think about it, I am concerned that this drive to hire for culture is just another way of ducking responsibility. I don’t think we ever hire for culture first. We are really always hiring for performance…the thing is, we may just […]

No Secret Why Wal-Mart Rates Lowest On Customer Satisfaction

I saw the list of the 10 companies with the lowest customer satisfaction and I wasn’t surprised to see Wal-Mart leading the pack. I’ve been working on a project about creating a culture of customer service in any industry and the 3 keys that all highly customer centric companies share are: * Service starts at […]

February 13, 2017
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Culture seems to be having a moment in business circles. I don’t know if its the millennials or the push to make everything about them or whatever. Or, if culture was always on people’s minds. Whatever, again! The big thing is that culture has always been important. It is just that culture is like everything […]

culture

Culture…Culture

Hiring For Culture

No Secret Why Wal-Mart Rates Lowest On Customer Satisfaction

Have You Built A Culture?

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