business Archives - Page 64 of 79 - Wakeman Consulting Group

Happy Birthday iTunes

Happy Birthday iTunes. A service that started a revolution in the way people listen and buy music. For better or for worse. Looking at my account, it seems my first iTunes purchase was on 6/7/2005 for the Complete U2. What was yours?

How Flexible Are You?

One of the hallmarks of my career, if you can call it a career, is that I have been able to adjust to change very readily. As I look around the world, I see people talk about being flexible and being able to adjust to change as something that they are totally into and cool […]

5 Ways You Can Become A Better Salesperson

When I talk to friends or clients about being better salespeople, they aren’t always receptive to the idea…maybe feeling like they don’t have the skills necessary or the ability to be a salesperson or to make sales. Trust me, everyone can sell. I’ll put it like a guy I knew in college told me when […]

What Do You Want To Hear

I’ve been toying with the idea of putting together an occasional podcast and I was wondering what you would like to hear? In the past I’ve done a few on sports and music, but nothing on business, marketing, leadership, etc. So if you have some ideas for guests or topics, fire them over. I’d love […]

3 Thoughts On Customer Service

Yesterday I wrote a long-winded post on brand development. One of my tips is to add value. And, in my experience, the best way to do that is through your customer service efforts. As a little refresher, I have been involved in museums, theatre, sports, nightclubs, and a lot of other customer-centric enterprises. So I […]

“Right” vs Ethical

Yesterday I wrote about doing things the “right” way in a knowledge based economy. This got me thinking about another thing that is sometimes lumped in with doing things the “right” way and that is doing things in an ethical way. The two are entirely differently. I come from a background in the secondary ticketing […]