Creative Destruction!

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Joseph Schumpeter is famous for coining the phrase “creative destruction.” And in the context of what many people consider a tech bubble, it is probably a good idea to think …

A Retail Experience….

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I was never really that into retail experiences, unless it was a bookstore until the Apple Store came along and made buying a computer feel like a huge discovery.  But …

Facts Vs. Stories…

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In preparing for Ticketing Professionals and my closing keynote: “The Future Is Live!” I’ve been doing a lot of reading and thinking about how live entertainment professionals can draw in …