3 questions to answer

I’ve got a few questions for you today: * How are you measuring your business success? * What does your organization describe as strategy? * Where are you adding value?

Your first customer…

A lot of time we hear about ways that companies are taxed out and they can’t possibly achieve more or they are doing the best that they can do. If you are a company that desires to be at the top of your market, you need to take a few moments to reflect on your customers and how you can …

Which side are you on?

Recently I had a birthday and what transpired was a tale of two services… The first hotel my partner had been in contact with several times in the month before our arrival to make sure everything was in place for our arrival. The second hotel, had one phone conversation and one email conversation.  When arriving at the first hotel, they …